Wolt app and equipment issues

To help your work run smoothly, we have prepared short instructions for resolving the most common technical issues and equipment-related problems.

1. Wolt Partner app issues

The most common technical issues you may encounter and quick solutions:

• App freezes or does not respond: Close the app (Force Stop), check your internet connection (turn Airplane Mode on and off), and restart the app.

• GPS location issue: Check whether location services are enabled on your phone and set to high accuracy (High Accuracy).

• Unable to log in (Log-in): Make sure you are using the correct login details and that your app is updated to the latest version via the Play Store or App Store.

• Order loss or acceptance error: If the app glitches during an active order, do not cancel the delivery on your own.

How do I report a problem?

For any active issues during a delivery (stuck order, app error, address issue, or customer-related problem), contact Wolt Support immediately through the in-app chat (Support Chat). They can see your current delivery and resolve the issue as quickly as possible.

2. Equipment issues

Your equipment is your essential work tool, and it is important that it is always in proper working condition.

• Bag or zipper damage: If the bag is damaged, torn, or the zipper stops working.

• Phone holder issue: The equipment is not stable on the vehicle.

How do I report an equipment issue?

To get a new bag, do not contact Wolt Support through the app, but instead contact our operations team:

Provide your first and last name and an exact description of the problem (e.g. “Broken zipper on the bag – replacement required”) and send a message to the following phone number:

1. Quick reporting reminder:

• Order / app issue while on delivery → Contact Wolt Support through the app (Support Chat).

• Bag issue → Report it to our support team by sending a message to the following phone number: